About the Role
We’re looking for an Investor Services Lead to take ownership of our client-facing operations function during a defining period of growth. This is an exciting opportunity for an experienced operator who thrives at the intersection of fund operations and investor experience and who wants to help shape how a category-defining platform scales.
You’ll lead a team of four, own the end-to-end investor lifecycle, and be the senior point of escalation for complex investor situations. What matters most is your judgement, your leadership, and the bar you set for how the function runs.
What You’ll Be Responsible For
- Leading and developing a team of four Investor Services professionals, setting direction and raising the bar on quality and culture
- Owning the end-to-end investor lifecycle, from onboarding through capital calls, distributions, and reporting
- Acting as the senior escalation point for complex investor issues, bringing calm, expertise, and resolution
- Partnering with Legal, Product, and Compliance to ensure controls and regulatory alignment hold as we scale
- Driving continuous improvement of operational processes, with a strong bias for automation and efficiency
- Overseeing fund documentation and investor reporting, holding the line on accuracy and timeliness
- Leading operational readiness planning for new fund launches
- Representing Titanbay credibly in client conversations with sophisticated investor stakeholders
What We’re Looking For
- Solid experience in the funds industry, ideally private markets, from an operations or investor services background
- A proven people leader with a real track record of developing teams and raising performance
- Deep understanding of fund operations mechanics and investor requirements
- Strong interpersonal and client-facing skills, comfortable with sophisticated stakeholders
- Comfortable with ambiguity and scaling operations in fast-moving environments
- A process mindset paired with a continuous improvement instinct
- Confidence using technology to streamline operations, and genuine curiosity about what’s next
Benefits
- 28 days holiday plus bank holidays (with the option to roll over up to 5 days per year)
- Employee share options
- Private health insurance
- Private dental cover
- Life insurance (3x salary)
- Flexible salary sacrifice pension
- ClassPass health & wellbeing membership
- Juno lifestyle allowance
- Employee Assistance Programme (EAP)
- ParentPromise digital new parent support
- Flexible working
- Work from anywhere (up to one month per year)
- Regular team events, lunches, and days out
Our Commitment to Diversity
Titanbay does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected status under the law. We are committed to providing equal employment opportunities and benefits to all.
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