Resident Liaison Officer

Resident Liaison Officer – Redhill — Planned Maintenance (Recladding)

Salary: Up to £38k + package

Location: Redhill

Job Type: Permanent

Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are working with a well‑established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Redhill area. This role focuses on recladding projects and involves working in occupied properties and offices.

Key Responsibilities

• Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents.
• Conduct surveys to assess property conditions prior to and post‑work.
• Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships.
• Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines.
• Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved.

Key Skills & Experience

• Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects.
• Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors.
• Strong IT skills to manage scheduling, reporting, and communication.
• A proactive and customer‑focused approach to problem‑solving.
• Ability to work well within a team and manage multiple tasks simultaneously.

Fortus Recruitment is an equal opportunities employer.

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