Resident Liason Officer

Responsibilities

• General administration duties including filing, typing memos, letters and reports.
• Arrange meetings and provide refreshments as required.
• Answer and handle telephone calls, take messages and maintain a log of complaints/issues.
• Upload and scan data and assist the site‑surveying department.
• Distribute letters and emails.
• Support community engagement activities, newsletters, posters and events.
• Provide support to the Project Manager, Social Value team, Resident Liaison Officers and the site team.
• Organise and deliver community engagement sessions, outreach and drop‑in surgeries for residents.
• Support social value objectives for the project.
• Conduct resident surveys as required.
• Be available and responsive.
• Organise meetings.
• Handle confidential information appropriately and maintain maturity within this framework.

Requirements

• Good IT skills, including Word, Excel, Outlook and internet use.
• Well organised and accurate.
• Good written and verbal communication skills.
• Experience responding to customer or resident queries.
• Empathy and patience.
• Teamwork skills.
• Ability to work under pressure.
• Previous experience in a customer service, office environment or similar.
• Confidence in using own initiative and working with minimal supervision.
• CSCS card.

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