Pet Care Digital Services Manager

Digital Services Business Manager

Job Overview: At Royal Canin, a global leader in pet health nutrition, we are seeking a Digital Services Business Manager to help transform the future of pet health. This field-based role covers a large and varied territory across Northern England and Scotland, including the Northeast, Yorkshire & the Humber, parts of the Northwest, and various regions of Scotland.

Key Responsibilities

• Identify and prospect new business opportunities to expand our digital footprint.
• Drive the recruitment of veterinary clinics to our digital recommendation service and increase the use of our digital platforms.
• Educate and train veterinary staff on the functionality and benefits of our digital systems to ensure continued engagement and success.
• Effectively manage a territory of up to 750 accounts, including independent and corporate veterinary clinics, hospitals, and charities.
• Collaborate closely with internal teams, including Veterinary Business Managers, Marketing, and Key Accounts, to deliver a seamless customer experience and achieve business objectives.
• Represent Royal Canin at trade shows, seminars, and conferences, acting as a brand ambassador.
• Gather and report on market intelligence, including competitor activity and customer feedback, to help shape our strategy.

What We’re Looking For

• Proactive and results-driven individual with a passion for digital technology and the veterinary industry.
• Professional qualification in IT, science, or a related field.
• Knowledge and experience working with digital systems.
• Strong planning and problem-solving abilities, with a customer-focused mindset.
• Strong presentation, communication, and IT skills (proficient in Microsoft Word, Excel, PowerPoint, etc.) to support effective sales analysis and management of the territory.
• Driver’s license: a clean driving record is required.

Desirable Experience

• Proven track record in sales or account management.
• In-depth knowledge or direct experience of the veterinary industry.

Benefits

• Private healthcare and equal parental leave.
• Generous pension (up to 9% contribution).
• Life assurance (4x salary).
• EV salary sacrifice scheme.
• Gym membership and wellbeing support.
• Annual leave starting at 24 days, rising to 32 with service.

What You Can Expect from Mars

• Work alongside 130,000+ associates worldwide guided by our Five Principles.
• Be part of a purpose-driven company shaping “the world we want tomorrow”.
• Access world-class training and development from day one.
• Join a company with an industry-leading salary and benefits package.

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