Guest Services Manager – Aloft and Residence Inn By Marriott
lisburn, antrim, United Kingdom
Company: JR UK; Client / Employer: JMK Group
Posted: 23.05.2026
Job reference: 269519233229835468837341
We are looking for a passionate, energetic, and guest-focused GSM to join the opening team of our exciting dual‑branded Marriott property in Titanic Quarter — bringing together the vibrant style of Aloft and the extended‑stay comfort of Residence Inn by Marriott.
This is an excellent opportunity for a hospitality professional who thrives in a fast‑paced environment, enjoys leading teams, and is passionate about delivering exceptional guest experiences across two distinctive Marriott brands.
The Role
As Duty Manager, you will play a key leadership role in the day‑to‑day operation of both hotels, ensuring outstanding service standards, operational efficiency, and a memorable guest journey from arrival to departure.
You will support departmental teams across Front Office, Food & Beverage, and guest services while acting as a hands‑on operational leader during shifts.
Key Responsibilities
- Lead daily hotel operations across both properties during assigned shifts
- Deliver exceptional guest service and resolve guest concerns professionally and efficiently
- Support and motivate operational teams to achieve brand and service standards
- Ensure compliance with Marriott policies, health & safety, and operational procedures
- Assist with team training, coaching, and performance support
- Monitor guest feedback and drive continuous improvement
- Work closely with Heads of Department to ensure smooth hotel operations
- Manage shift handovers, incident reporting, and operational communication
- Support achievement of financial and operational targets
About You
- Has previous supervisory or management experience within hospitality or hotels
- Has strong leadership and communication skills
- Is highly organised and able to work under pressure
- Has a passion for guest experience and team developmentIs flexible to work shifts, including evenings and weekends
- Marriott experience is advantageous but not essential
What We Offer
- Opportunity to join a newly opened Marriott dual‑branded hotel
- Career development within JMK Group
- Employee discounts across Marriott properties worldwide
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