Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
DePuy Synthes is the largest, most innovative and comprehensive orthopaedic and neurological business in the world. DePuy Synthes offers an unparalleled breadth and depth of products, services and programs in the areas of joint reconstruction, trauma, spine, sports medicine, neurological, craniomaxillofacial, power tools and biomaterials.
Role Purpose
The Clinical Specialist / Clinical Key Account Manager (CKAM) is a strategic partner to orthopaedic and neurosurgical teams, driving adoption of DePuy Synthes Spine solutions through expert in-theatre support and consultative selling. This role combines deep clinical knowledge with strong commercial acumen to deliver exceptional customer experiences, build influential relationships, and convert opportunities into sustainable growth. By aligning with key decision-makers and leveraging education, service excellence, and portfolio optimisation, the CKAM ensures business objectives are achieved and market share is maximized in priority accounts.
Responsibilities
- Sales Execution: Achieve defined sales targets in key accounts. Collaborate with sales specialists and development managers to convert opportunities and grow the portfolio.
- In-Theatre Support: Provide real-time assistance to consultants and nursing staff during surgical procedures, ensuring correct product usage and surgical techniques.
- Product Knowledge & Education: Deliver accurate information on product indications and usage. Organise and lead customer education meetings and training sessions to promote best practices.
- Relationship Management: Build and maintain strong relationships with clinical stakeholders in key accounts across the northeast and Humberside. Develop a network of key opinion leaders across the product portfolio. Work closely with the local DS team and UK wide colleagues.
- Customer Service & Logistics: Ensure seamless supply of products through effective inventory management, timely deliveries, and operational support to theatre teams.
- Asset Management: Manage consignment stock and perform audit reconciliations in line with business strategy.
- Event Support: Assist in the delivery of DePuy Synthes medical education events and other promotional activities.
What you will bring
- Clinical or technical background in orthopaedics or neurosurgery preferred.
- Strong communication and interpersonal skills.
- Ability to work effectively in high-pressured theatre environments.
- Organisational skills for stock and asset management.
- Sales experience highly beneficial.
Core J&J Values
- Drive Results with Integrity: Deliver first-class service while upholding Credo values, ensuring every interaction builds trust and long-term partnerships.
- Proactive Growth Mindset: Actively cultivate relationships and champion portfolio adoption to maximise market share and deliver business objectives.
- Customer-Centric Excellence: Put the customer at the heart of every decision, ensuring seamless support and superior outcomes in the operating theatre.
Required & Preferred Skills
- Account management
- Analytical reasoning
- Business behaviour
- Collaborating
- Cultural competence
- Customer analytics
- Customer centricity
- Healthcare trends
- Learning agility
- Market knowledge
- Market research
- Oracle customer data management (CDM)
- Problem solving
- Sales
- Solutions selling
- Sustainable procurement
- Vendor selection
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