Field Services Engineer

Here’s some of what we offer:

• 25 days Annual Leave, increasing with service. (Plus, Public Holidays)
• Holiday sell back program.
• Pension Scheme, 5% matched.
• Additional day off for your birthday, once you have been with us for 1 year.
• EV and cycle-to-work schemes.
• Voucher programs, with a wide offer of discounts on everything from cinema and theatre tickets to goods and services.
• Life Insurance
• A funded volunteer day per year, encouraging you to support the communities and charities that matter to you.
• Employee assistance program

Role Summary

We have an exciting opportunity for an individual to join Nidec Drives as a Field Service Engineer, who will be responsible for providing comprehensive technical support to our clients and ensuring that our products are running efficiently.

This role requires excellent communication and problem-solving skills, as well as a deep understanding of technology and company products.

Key Job Responsibilities

The responsibilities of the Field Service Engineer consist of but are not limited to:

• To Install, configure, and troubleshoot our products on-site or remotely
• Respond to customer inquiries and provide technical support via phone, e-mail, or in-person
• Perform regular maintenance and upgrades on our products
• Collaborate with sales and engineering teams to identify and resolve customer issues
• Create and maintain technical documentation and service manuals

Travel Requirements

• Required to travel as and when needed

Qualifications & Experience Requirements

• Proven experience within a related environment
• Strong analytical and problem-solving skills
• Excellent communication and customer service skills
• Ability to work independently

Employees must be able to:

• Understand emergency instruction
• Read safety signage and hazard warnings
• Communicate effectively in specific situations (e.g. fire evacuation)

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