Store Manager: Lead Customer-First Sales & Growth

The Role

As a Store Manager, you’re responsible for inspiring your team to deliver the Castore customer and brand vision. You will support the team in delivering a strong service and sales proposition for the store, ensuring that the customer is at the heart of all activities. Your mission is to keep the customer first at all times and to empower employees with the knowledge and tools they need.

Responsibilities

• Guide and coach the team to adopt a “customer first always” approach.
• Ensure the floor team is set up operationally to deliver the best customer experience and maximise sales.
• Provide timely training and manage performance “in the moment” with regular feedback.
• React to a constantly changing retail environment, driving service in the moment and responding to customer needs.
• Work closely with the store team to establish a smooth stock flow process, manage returns, and achieve ‘All Sizes Out’ targets.
• Keep up to date with and adhere to company policies, procedures and legal requirements.
• Control and manage all administrative and back of house operations, including cash handling, delivery paperwork and H&S policies.
• Escalate any H&S or safety issues to the Head Office team within required time frames.
• Drive commercial results by meeting sale plans and KPI targets with a service focused approach.
• Build an excellent, confident team capable of achieving customer focused results.
• Maintain a strong knowledge of the marketplace and competition to support commercial decisions.
• Encourage innovative ideas that increase sales and drive the business forward.
• Understand and embrace the commercial impact of multi channel advancements.

Skills & Experience

Key skills

• Experience in a supervisory or management role in a customer facing environment.
• Retail exposure is beneficial.
• Ability to thrive in a sales targeted environment.

Personal qualities

• Outstanding written and verbal communication skills.
• Initiatives to solve problems.
• Proven leadership ability.
• Decision making skills.
• Excellent interpersonal skills.
• Adaptability to change.
• Strong time management ability.
• Conflict resolution skills.
• Excellent team player.
• Mentorship experience.
• Passion for the brand.
• Experience driving sales, conversion, UPT & CRM.
• Experience in driving mystery shop results is advantageous.

What We Offer

• Competitive salary.
• Opportunity to work with global sporting partners.
• Chance to build a career within a fast paced, high growth brand.

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