Customer Contact Specialist

Vibe Recruit is partnering with a leading Occupational Health provider to recruit a Customer Service Specialist for their busy and growing team based in Abingdon.

This is an excellent opportunity for someone with strong customer service and administration experience who enjoys working in a fast-paced environment where attention to detail and customer satisfaction are key.

As the first point of contact for customers, you’ll play a vital role in delivering an exceptional customer experience, managing bookings, resolving queries, and supporting the smooth delivery of Occupational Health services.

Key Responsibilities

• Respond to customer enquiries via phone and email in a professional and timely manner
• Manage bookings for Occupational Health services and guide customers through the process
• Coordinate clinic schedules and appointments, ensuring all information is accurate
• Liaise with third‑party suppliers to ensure services are delivered efficiently
• Work closely with internal departments, including Clinical and Laboratory teams
• Ensure all work is completed in line with company procedures, KPIs and service standards
• Provide administrative support to the wider team as required
• Maintain accurate records and update internal systems

What We’re Looking For

• Previous experience in a customer service, administration or contact centre environment
• Excellent verbal and written communication skills
• Strong organisational skills with the ability to prioritise workload effectivelyGood IT skills, including Microsoft Word, Excel and Outlook
• A customer‑focused approach with excellent attention to detail
• Ability to work well both independently and as part of a team

Desirable Experience

• Experience using Salesforce or similar CRM systems
• Previous experience within healthcare, occupational health, medical or service‑based industries

What’s On Offer?

• £14.90 per hour
• Monday to Friday working hours (9:00am – 5:00pm)
• No weekend work
• Monthly pay
• Supportive team environment
• Opportunity to join a respected and growing organisation
• Ongoing training and development opportunities

Vibe Recruit is acting as an Employment Business in relation to this vacancy.

#J-18808-Ljbffr…