This is a 12-month fixed-term opportunity, giving you the chance to make a meaningful impact within the world of tailor‑made travel at Audley, while growing your experience alongside a passionate, collaborative team.
Join Audley Travel and become our next Global Travel Manager. If you’re passionate about leadership, driving performance, and delivering exceptional client experiences, we would love to hear from you!
Travel Shaped Around You: The Audley Way
We believe the best trips are those that reflect our client’s unique way of seeing the world. For over 30 years, we’ve been crafting personalised journeys, allowing our clients to create a lifetime of unforgettable memories.
What you’ll be managing
As a Global Travel Manager, you’ll lead our Global Travel Team at the heart of our sales operation – ensuring every enquiry is expertly routed, handled efficiently, and converted into unforgettable journeys. You’ll drive team performance, develop talent, and partner closely with sales programmes to maximise opportunity, all while fostering a high-energy, client-focused environment.
- Lead, motivate and develop a high-performing team of Global Travel Advisors, setting clear expectations and driving results against KPIs
- Create a positive, competitive sales culture where excellence in service and performance is recognised and rewarded
- Manage team capacity and workload to maximise productivity and ensure strong enquiry conversion
- Conduct regular 1:1s, performance reviews and coaching to support development and continuous improvement
- Set and review targets, objectives and development plans aligned to business goals
- Use data, call listening and performance insights to identify opportunities, improve capability and embed best practice
- Drive a culture of continuous learning through training, feedback and collaboration with the People Development team
- Partner with sales teams to prioritise high-value opportunities and support areas of peak demand
- Champion exceptional client experience, promoting a “sales through service” mindset and high communication standards
- Work cross-functionally with Marketing and Client Experience to enhance service delivery and resolve feedback effectively
About you
You’re an inspiring people leader with a passion for sales, service and developing others. You bring a strong commercial mindset, thrive in a fast-paced environment, and are motivated by delivering results through your team while creating an engaging and supportive culture.
What you’ll bring
- Experience in sales management (highly desirable), with a track record of delivering consistent results and excellent customer feedback
- A confident, resilient communicator who remains calm and clear under pressure
- Strong leadership capability, with the ability to drive and embed change while maintaining a positive, motivational approach
- Commercial awareness and a genuine interest in what sets Audley apart
- A passion for developing others, with the patience and willingness to share knowledge and experience
- High emotional intelligence, self-awareness and the ability to build strong, collaborative relationships
- A proactive approach to seeking diverse perspectives and making balanced, informed decisions
- Strong problem-solving skills, with the ability to work independently and manage priorities effectively
- Adaptability in adopting and coaching Audley’s sales approach to maximise team performance
- Confidence in analysing performance data to identify trends and unlock sales opportunities
- Solid working knowledge of Office 365 (Word, Excel, SharePoint, Outlook)
- A natural alignment with Audley’s values: being positive, being the difference, being one team and being passionate about travel
What’s In It For You
Location: Shepherd’s Bush, London office
Salary: £35,000 – £40,000 (Dependent on Experience) + Discretionary annual bonus plan
- Life insurance & Healthshield health cash plan – money back for everyday healthcare (optical, dental, medical, prescriptions, physio) and access to GP service, employee assistance programme and counselling
- Holiday: 25 days rising to 30 days with length of service
- A day off for your birthday
- A day off for volunteering to support a charity, local support group or community work of your choice
- Flexible hybrid work options – we ask our employees to join us for a minimum of 3 days a week in the office
- Wellhub – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps
- Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers
- Enhanced family leave & pension scheme
- Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites
- Long service awards & sabbatical leave
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