Commercial Officer

Commercial Officer

Location: Brent, Wembley

Salary: Competitive

Hours: 40 hours a week

Benefits

• 25 days of annual leave + bank holidays worked
• Refer a driver to us once you’ve joined and earn 1000
• Access to our people’s pension scheme
• Free physiotherapy service
• Discounts on groceries and other retailers
• Resources for physical, mental and financial health support
• 24‑hour access to a virtual GP, 365 days a year, for you and household members
• Ongoing training and development opportunities
• Stream – employee financial wellbeing support, early access to earned pay, savings, budgeting, financial coaching and rewards

About the role

With one of the largest growing fleets in the UK, our drivers are pivotal to delivering essential services. They serve local communities, make a positive impact every day, and help us work alongside communities to look after the environment and foster an inclusive culture.

Responsibilities

• Work closely with internal teams
• Manage processes for Veolia commercial subcontracted services
• Undertake proactive customer terminations and suspension requests
• Take ownership of customer survey responses and review them regularly
• Contact Camden customers proactively when services fail (e.g., bad deliveries or collections)
• Collaborate with the communications team to deliver new assets and mail-outs
• Work with the Commercial Portfolio Manager and Project Manager to develop additional proactive processes
• Complete contract processing for Sales Officers, liaising with Customer Services and Credit Administration teams to avoid delays
• Manage all contract changes that are no value or revenue decreases
• Manage the pre‑pay customer list and convert regular order pattern customers to scheduled contracts
• Support the Senior Sales Officer and Internal Account Executive with site visits and risk assessments
• Undertake cold calling for potential customers that are hard to reach from field sales
• Provide assistance to the Senior Sales Officer at events

Qualifications

Essential

• Relationship management
• Experience in a commercial waste environment
• Ability to lead by example
• Experience dealing directly with customers
• Strong written and verbal communication skills
• Proactive approach to customer service
• Proven track record of meeting or exceeding targets
• IT competency

Desirable

• Waste industry knowledge and processes
• Customer service experience

EEO Statement

We are a proud Disability Confident Employer and will offer an interview to applicants with a disability or long‑term condition who opt‑in to the scheme, provided they meet the minimum criteria for the role. We are committed to ensuring all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace.

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