Customer Service Team leader

Job Information

Location: Wandsworth, London

Job Reference: 743368165950278860837341

Posting: 26.05.2026

Job Type: Basic

EU work permit required: No

Working hours: M-F 09:00 – 17:00 (4 days in Wandsworth office, 1 day at home)

Responsibilities

• Manage, support, and develop a team of Account Managers (currently 3, with planned growth) and ensure smooth communication with the sales and production teams.
• Conduct regular weekly team check‑ins and monthly one‑to‑one meetings.
• Lead annual performance reviews, including setting objectives and evaluating performance.
• Identify development opportunities and support career progression within the team.
• Monitor team performance against KPIs and business objectives.
• Ensure compliance with company policies, including working hours and operational standards.
• Partner with senior management to review and agree on annual compensation changes, including bonuses and salary increases.
• Personally manage a portfolio of key accounts, maintaining strong client relationships.
• Support sales team in providing accurate and timely information.
• Oversee the full account lifecycle from order placement through to invoicing.
• Ensure timely and accurate processing of orders and invoices.
• Maintain up‑to‑date records and provide visibility on account status to internal stakeholders.
• Identify opportunities to improve processes and enhance the customer experience.

Salary will be based upon experience.

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