Role Overview
Thirteen Group is looking for a Housing Management Lead (Empty Property Specialist) to join our Housing and Communities team. This pivotal, specialist role focuses on driving performance, consistency and transformation across our empty homes service. You’ll take ownership of managing empty properties across the organisation, leading improvements in turnaround times, reducing income loss and preventing turnover while embedding a consistent, high‑quality approach to recharges and decants. Acting as our subject‑matter expert, you’ll influence how services are designed, delivered and improved across all areas. This is a roaming role, so you’ll work mainly from home and at least one day a week from our office at Hudson Quay in Middlesbrough.
Benefits
- Salary – £49,665 per annum
- Annual leave – starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
- Pension – up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
- Simply Health – save money on common health expenses and get access to health and wellbeing support services.
- T’dar – our Discount and Reward platform giving you huge savings on everyday brands.
- Opportunities to buy and sell annual leave.
Key Responsibilities
- Lead the operational performance and continuous improvement of our empty homes management service, reducing re‑let times, income loss and void‑related costs.
- Act as the organisation’s subject‑matter expert on empty homes, recharges and decants, providing specialist advice on complex cases.
- Drive service transformation by reviewing processes, identifying inefficiencies and embedding consistent ways of working across all service areas.
- Analyse data and performance trends to reduce tenancy turnover, improve forecasting and support proactive service planning.
- Work collaboratively with housing, repairs, assets and lettings teams to ensure homes are ready to let, compliant and meet customer expectations.
- Lead on auditing, training and supporting colleagues to ensure quality, consistency and a strong customer focus across the service.
About You
- You’ll be operating at a lead level, with experience influencing service delivery without direct line management responsibility.
- Strong background in driving service improvement, transformation or change within housing or a similar environment.
- Confident using data and insight to identify trends, inform decisions and improve performance outcomes.
- Skilled in working across teams and managing relationships with contractors and key stakeholders.
- Knowledge of empty homes processes, lettings readiness, recharges or housing operations.
- Able to coach, support and challenge colleagues to deliver a consistent, high‑performing service.
Contact Lee Elkin, Housing Services Manager, on 07764 695614 for an informal discussion.
NO RECRUITMENT AGENCIES, please.
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