Systems Manager

Systems Manager

(Edinburgh – Hybrid, 2 days a week)

Nigel Frank International are proud to be working with a rapidly growing organisation who are looking to appoint a Systems Manager to take ownership of their internal Microsoft Dynamics 365 CRM platform.

This is a fantastic opportunity for a technically minded professional who enjoys driving system improvement, working closely with stakeholders, and delivering meaningful business change through technology.

Responsibilities –

• Take full ownership of the D365 CRM platform, including day-to-day management and long-term roadmap
• Identify opportunities to enhance and expand system functionality
• Work closely with internal stakeholders to gather requirements and translate them into effective solutions
• Drive improvements in user experience and adoption across the business
• Streamline and automate business processes using D365 capabilities
• Manage system integrations and ensure data integrity across platforms
• Oversee system updates, releases, and ongoing performance
• Act as the primary point of contact for CRM-related queries and support

Key Skills & Experience

• Proven experience working with Microsoft Dynamics 365 CRM (essential)
• Strong understanding of CRM best practices and business process optimisation
• Experience in system configuration, customisation, and enhancement
• Ability to engage with both technical and non-technical stakeholders
• Strong problem-solving skills with a proactive, improvement-focused mindset
• Experience managing system upgrades, integrations, or third-party tools is highly desirable

Benefits –

• Starting Salary – £40k – £50k dependant on experience.
• Flexible, hybrid working model
• Enhanced Pension Contributions, Life Assurance and More!

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