Overview
We’re Hiring: 2x Customer Service Advisor (Part-time)
Location: East Kilbride
Contract: 1x Permanent, 1x FTC
Shift structure: Part-time hours, 5 over 7 days
Benefits
Benefits for the role: Competitive salary, generous annual bonus, Life Assurance, 25 days holiday plus bank holidays (rising with service), Enhanced Maternity & Paternity Family Leave, Enhanced Bereavement Leave, Pension Employer Contribution Scheme (matched up to 8%), Exclusive access to Müller Rewards, offering a variety of online and in-store discounts and development opportunities.
With over 31,000 employees across Europe and a long-standing commitment to excellence, Müller is a family-owned business known for its dedication to quality, innovation, and growth. In the UK alone, we produce a wide range of leading branded and private-label dairy products, from yogurts and desserts to butter and flavoured milk.
Responsibilities
- Accurately capture customer orders using AS400/SAP systems.
- Maintain trackers and reports with up-to-date information.
- Handle inbound and outbound customer calls and emails, ensuring resolution and satisfaction.
- Follow structured processes and Standard Operating Procedures.
- Collaborate with internal teams to meet customer needs.
- Maintain SOPs, customer data files, and other support documentation.
Qualifications
- Proven customer service experience.
- Strong communication skills, both verbal and written.
- Calmly address customer concerns and complaints.
- Efficient call handling and multitasking abilities.
- Proficiency in Microsoft Word and Excel.
- Logical thinking and problem-solving skills.
- Excellent organizational and listening abilities.
- Professional awareness of tone and body language.
Ready to make a difference?
If you have the skills and experience to thrive in this role, we’d love to hear from you. Apply today and be part of our journey.
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