Customer Assistant – Fashion, Home & Beauty – Exeter

Work pattern

• Sunday: 06:00-10:00
• Tuesday: 06:00-10:00
• Thursday: 06:00-10:00
• Saturday: 06:00-10:00

Overview

Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service. This isn’t just a retail job – it’s a role for people who love pace, want to work hard and play their part in delivering our transformation. We’re looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products.

You’ll be a resilient and confident brand ambassador who’s ready to serve our customers and sell our latest fashion items.

Responsibilities

• Operate in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.
• Utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and accelerate the move to the new M&S.
• Keep standards sky-high while balancing speed and accuracy, even when the pressure is on.
• Be a team player and contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way.
• Demonstrate flexibility in a fast-moving retail environment, adapting to where you’re needed, when you’re needed, to meet the next challenge head-on.
• Deliver frontline fashion retail service and assist customers with style advice and product discovery.

Qualifications & expectations

• Digital confidence and the ability to use in-store technology and apps to enhance the customer experience.
• Passion for fashion and customer service, with a proactive and energetic approach.
• Resilience, confidence, and the ability to work well as part of a team.
• Flexibility to adapt to changing shifts and store demands in a fast-paced retail environment.

Note

This is the frontline of fashion retail – are you ready for it? Take Your Marks and apply today.

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