At Places for People, we hire People, not numbers! We value a culture that embodies our People Promises of doing the right thing, enthusiasm, respect, and community spirit.
More about your role
Reporting to the Operations Manager, you will serve as the first point of contact for all customer enquiries and complaints relating to the customer and the property. You must provide the highest level of service to both internal and external clients. This permanent position is based in Edinburgh and offers hybrid working after an initial training period. A basic DBS check is mandatory.
More about you
The Essential Criteria is below.
- Customer Service Experience
- A proven track record of dealing with stakeholders
- Expertise with IT packages including MS Office
- Good communication skills
The benefits
We are a large, diverse and ambitious business offering job security and a challenging environment.
- Excellent holiday and sick pay
- Pension with matched contributions
- Training opportunities
- Extra perks including discounts and offers from shops, cinemas, and more
EEO Statement
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. We are dedicated to creating a supportive and accessible recruitment process for all.
Safeguarding
At Places for People, safeguarding is everyone’s responsibility. We are committed to protecting children, young people, and adults at risk from harm. All employees, volunteers and contractors uphold the highest standards of safeguarding and accountability. Recruitment includes pre-employment checks, including DBS checks where applicable.
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