Relief Planner Administrative Assistant

Overview

Job Title: Repairs and Maintenance Administrative AssistantLocation: Doncaster DN2Contract Type: Temporary ongoingHours: Full time 37.5 hoursPay: 16.67 ltd company pay per hour

We are currently recruiting for a part-time Repairs and Maintenance Administrative Assistant to support our Repairs and Maintenance team in delivering a high-quality, efficient, and customer-focused service. This is an excellent opportunity for someone who enjoys working in a busy, responsive environment where accuracy, customer care, and professionalism are key.

Key Duties and Responsibilities

• Provide effective administrative support for the delivery of responsive repairs, gas servicing, planned maintenance, and void property management.
• Process and maintain accurate records of orders, payments, invoices, and customer enquiries using our internal IT and document management systems.
• Act as a first point of contact for customers, providing updates and information on repair progress via phone and email.
• Schedule and support work planning including raising and allocating repair requests, rebooking missed appointments, and coordinating with trade operatives and support teams.
• Prepare reports, track performance data, and assist with compliance documentation.
• Monitor and follow up on outstanding work to ensure targets are met and service delivery remains efficient.
• Support the wider Property Services team with general administrative duties as required.

Skills & Experience

• Experience working in a busy office environment with strong administrative and IT skills.
• Excellent communication skills with the ability to manage customer queries sensitively and professionally.
• Strong attention to detail, organisation, and ability to prioritise workload under pressure.
• A customer-first approach with the confidence to liaise effectively with colleagues, residents, contractors, and other internal departments.

Note: This description reflects the responsibilities and requirements for the role and does not include application instructions or contact details.

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