Title
Client Dining Hospitality Host
Location
London
Salary
£32,000 per year (40hr Monday to Friday) / overtime available at 1.5 rate
Benefits
- 28 Days holiday inclusive of bank holidays
- Birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 week enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Responsibilities
- Greet clients and guests upon arrival with a warm and welcoming demeanour, providing assistance as needed.
- Anticipate the needs of clients and guests, proactively addressing any requests or concerns to enhance their experience.
- Handle client inquiries, feedback, and special requests with professionalism and attention to detail. Ensuring all inquiries are resolved satisfactorily.
- Represent both companies with professionalism and integrity at all times, embodying our commitment to excellence in hospitality.
- Set up and arrange event spaces according to client specifications, ensuring all tables, chairs, linens, and tableware are impeccably presented.
- Collaborate with kitchen and catering staff to ensure timely delivery of food and beverages, maintaining the flow of service.
- Maintain a clean and organised workspace, including the breakdown and cleaning of event spaces post-event.
- Adhere to all food safety and sanitation guidelines to ensure the health and safety of clients, guests, and staff.
Qualifications
- Friendly, outgoing personality; a people person
- Great work ethic and an even greater smile
- Good listening & verbal communication skills
- Customer focused with a passion for offering outstanding service
- Perpetuates company philosophy and culture
- Works according to the BaxterStorey core values
- You thrive working within a collaborative and inclusive team environment
- Excellent attention to detail
- Strong communication and interpersonal skills
- Ability to adapt to challenges and opportunities with a solution-oriented perspective
- Previous experience in a similar role, especially in the food service industry
- Some knowledge of food safety and sanitation practices.
Inclusive Employment
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
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