Overview
Job title: Apprentice Receptionist
Be the friendly face at the heart of our Family Hub/Children’s Centre, helping to create a welcoming and supportive environment for families and visitors. You’ll keep essential administration running smoothly—from managing records and bookings to helping shape more efficient online processes. As the first point of contact, you’ll greet visitors, manage enquiries in person, by phone and email, and ensure everyone feels supported and connected to the services they need.
Role details
The role of Apprentice Receptionist will be the first point of contact for the Family Hub/Children Centre by working on reception, welcoming families and visitors, signing them in and helping them find what they need. This also includes first point of contact via phone or mailbox. In the role you will support the operational delivery of the Family Hub/Children Centre through maintaining effective administration processes, possibly further developing them to online processes. This can include filing records, booking rooms and activities. The role will respond to questions from families in person, over the phone and by email, making sure they get the right help. In the role you will register new families and explain what support and services are available. As the Apprentice Receptionist you will signpost families to other local services and organisations that can help them. You will organise session bookings, manage waiting lists and keep clear attendance records. This role is fixed term for the purpose of completing the level 3 Business Administrator apprenticeship and will end 18 months after you start with us.
Responsibilities
- Welcome families and visitors; sign them in and help them find what they need.
- Provide first-point-of-contact support in person, by phone and by email.
- Maintain effective administration processes and develop online processes where possible.
- File records and manage room and activity bookings.
- Answer questions from families and ensure they receive the right help.
- Register new families and explain available support and services.
- Signpost families to other local services and organisations.
- Organise session bookings, manage waiting lists, and keep attendance records.
Qualifications and requirements
- Fixed-term apprenticeship: Level 3 Business Administrator apprenticeship (18 months).
- Strong customer service and communication skills (in person, phone, and email).
- Ability to maintain accurate records and manage bookings efficiently.
- Supportive team player with a commitment to public service and community outcomes.
What we offer
- At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service; pro rata for part-time roles; option to purchase extra days.
- Agile working (role dependent) with a Flexibility First approach.
- Local Government Pension Scheme – option to join the AVC Scheme.
- Health and Wellbeing support, including Employee Assistance Programme.
- Cycle to Work and Travel Pass Schemes; salary sacrifice car lease scheme.
- Family-friendly policies with enhanced leave; discounted gym memberships; Employee Volunteering Scheme; Medicash.
Equal opportunity and additional information
Liverpool City Council is committed to fostering a workforce representative of the communities we serve. We are an Equal Opportunities Employer and guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria. If you require reasonable adjustments under the Equality Act 2010, please contact recruitment@liverpool.gov.uk. For details about the application process and eligibility, please refer to the Tribepad system and notifications sent to your registered email. Eligibility to work in the UK will be verified in the final stages of the selection process.
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