Global BDR Director

Overview

As the Global Business Development Representative (BDR) Director, you will be accountable for building out and leading the vendor management function within Trustpilot’s commercial team globally as we scale lead generation (and beyond) through a third-party overseas. This role involves overseeing the portfolio of vendor partnerships, driving continuous improvement in vendor performance, cost controls, process efficiency, and revenue contribution from outsourced services. It requires strong leadership, strategic thinking, and the ability to influence and work closely with regional commercial leadership teams and cross-functionally to optimise and grow vendor-led activities that meet commercial performance and quality standards.

What you’ll be doing

• Strategic Partnership Management: Act as the primary owner of relationships with our commercial vendor, fostering a collaborative and high-performance partnership. Regularly assess vendors’ capabilities against Trustpilot’s evolving needs and market trends, identifying opportunities for new or expanded outsourced services aligned with growth ambitions.
• Performance Optimisation: Define, monitor, and analyse KPIs and SLAs to ensure vendors meet targets across outsourced sales and commercial activities (e.g., lead generation, sales qualification, outbound prospecting, customer onboarding, account management support, data enrichment, collections). Identify areas for improvement and implement strategies to boost efficiency and quality.
• Commercial & Contractual Management: Oversee all commercial aspects of vendor relationships, including contract negotiation, budget management, and invoice verification. Ensure adherence to contractual terms and identify opportunities for cost optimization without compromising quality or performance.
• Operational Excellence: Drive continuous improvement in outsourced sales and commercial processes, working with vendors and internal teams (Sales, Marketing, Operations, Finance) to streamline workflows, enhance data quality, optimise conversion rates, and ensure seamless integration with internal systems.
• Risk Management: Proactively identify and mitigate risks related to vendor performance, data security, compliance (e.g., GDPR, CCPA, local regulations), and business continuity across outsourced commercial activities.
• Stakeholder Collaboration: Build strong relationships with internal stakeholders to understand needs, communicate vendor performance, and align outsourced strategies with overall business objectives.
• Reporting & Insights: Provide regular reports on vendor performance, sales and commercial activity trends, and strategic recommendations to senior leadership.

We are looking for people with

You’re a highly experienced and commercially astute professional with a proven track record in vendor management, ideally within the sales, marketing, or commercial operations services space in SaaS or e-Commerce.

• 8+ years of experience in vendor management, supplier relationship management, or a similar commercial role, with a significant focus on external service providers.
• Demonstrable experience managing commercial vendors for a range of sales and commercial activities is essential. This includes, but is not limited to, lead generation, sales development (SDR/BDR), telemarketing, customer support for commercial queries, or other revenue-generating or supporting functions.
• Proven track record of successfully negotiating and managing complex contracts and commercial agreements for performance-based outcomes.
• Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions to optimize vendor performance and ROI.
• Experience with CRM systems (e.g., Salesforce), sales engagement platforms, and marketing automation tools is a significant advantage.
• Bachelor’s degree in Business, Marketing, or a related field; a Master’s degree is a plus.

Skills & Competencies

• Exceptional communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels, both internally and externally.
• Strong negotiation and influencing abilities, with a focus on achieving mutually beneficial outcomes and driving performance.
• Proactive problem-solver with a solution-oriented mindset and the ability to navigate complex challenges and unforeseen issues.
• Highly organized with excellent project management skills and meticulous attention to detail.
• Commercially astute with a deep understanding of business drivers, sales cycles, operational efficiency, and financial implications.
• Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment.
• Strategic thinker who can connect vendor performance to broader business goals and identify opportunities for leverage.
• Proficiency in English is required; additional languages are a plus.

What’s in it for you

• A hybrid work set-up (3 days in the office, 2 days remote)
• Competitive base salary with an uncapped commission structure + company bonus
• 25 days holiday per year, increasing to 28 days after 2 years of continuous employment
• Two (paid) volunteering days a year to spend time giving back to causes you care about
• Rich learning and development opportunities through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a mindfulness app to promote mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location with amenities and social spaces
• Regular opportunities to connect with colleagues through events and ERG activities
• Access to deals and discounts on travel, electronics, fashion, fitness, cinema, and more; independent financial and mortgage advice (where available)

Diversity & Inclusion

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to protect your personal information. Your information may be transferred, accessed, and stored globally as necessary for the uses described in our Privacy Policy. If you have a disability and would like to discuss adjustments to submitting your application or the recruitment process, please contact our Talent Acquisition Team at talent.acquisition@trustpilot.com, quoting the role you wish to apply for. Any offer of employment will be subject to standard background checks.

#J-18808-Ljbffr…