Parking Customer Liaison Officer

About the Role

This is a 12 month FTC/Secondment

We are recruiting for a Parking Customer Liaison Officer to join our Parking & Mobility Services within the Communities Directorate.

If you are passionate about delivering excellent customer‑focused parking services, supporting residents with accessible parking solutions, and driving service improvement, committed to achieving positive outcomes, and bring relevant experience in parking, local government, or customer liaison work, we would love to hear from you.

Responsibilities

• Manage and respond to customer enquiries, complaints, Freedom of Information requests, and Member enquiries, ensuring timely and high‑quality responses.
• Oversee the administration and delivery of personalised disabled parking bays, including site visits, stakeholder engagement, and maintaining accurate records.
• Investigate complex and sensitive cases, including misuse of Blue Badges, and support multi‑service responses involving senior officers, Members, and external partners.
• Work collaboratively with internal teams, external agencies, and the community to deliver effective parking and mobility solutions and support service improvements.

Qualifications

• Good general education or relevant qualification, or at least 3 years’ experience in a related field such as parking, mobility services, or local government.
• Experience managing customer enquiries, complaints, or casework, and working effectively with the public and stakeholders.
• Strong knowledge of parking and mobility legislation, policy, and local government processes, along with the ability to analyse and present information clearly.
• Strong communication and collaborative skills, with the ability to work effectively in a diverse community.

Benefits

• Competitive salary (Grade H)
• Local Government Pension Scheme membership.
• Generous annual leave plus bank holidays and 3 additional days at Christmas.
• Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.

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