Nexum – Software Implementation & Deployment Specialist
Croydon, England, United Kingdom
We are looking for a Software Implementation & Deployment Specialist to support and deliver the technical onboarding of NEXUM for new and existing clients. This is a hands‑on role, working closely with senior team members, support, and development. You will be involved in configuring environments, supporting data migrations, assisting with go‑lives, and helping ensure clients are successfully onboarded onto the platform. This is not a software development role and not general IT support. It is a specialist role focused on software deployment, implementation quality, and client readiness.
What You Will Be Doing
- Work on NEXUM implementations for new and existing clients, covering installations, environment changes, and module configuration.
- Assist with provisioning and configuring hosted environments across NEXUM’s multi‑tenant and dedicated single‑tenant platforms.
- Support version upgrades, including running, creating, and amending SQL scripts, validating outcomes, and working with internal teams where issues arise.
- Deploy and configure web applications using Microsoft IIS, including application pools, site bindings, and SSL.
- Configure and support integrations with third‑party systems via REST APIs, working from integration specifications and testing connectivity and data flow.
- Support data migration activities using Microsoft SQL Server, including running scripts, validating data, and escalating issues where required.
- Assist with system configuration, user setup, permissions, and client‑specific settings.
- Support testing, user acceptance phases, and go‑live activities.
- Maintain clear documentation of implementation steps and client‑specific configurations.
- Provide support following go‑live and assist with investigating technical issues that arise from installations and upgrades, whether immediately after delivery or further down the line.
- Look for opportunities to improve and streamline implementation processes, and act on them.
- Gradually take ownership of smaller or less complex implementations as your experience grows.
Essential Experience and Skills
- Experience in a software implementation, deployment, or technical support role within a B2B or SaaS environment.
- Working knowledge of Microsoft SQL Server, including writing and amending T‑SQL scripts as well as executing them and supporting data migrations.
- Hands‑on experience configuring Microsoft IIS for web application deployment, including application pools, site bindings, and SSL.
- A working understanding of REST APIs and system integrations — you should be comfortable reading integration documentation, configuring connections, and diagnosing issues.
- Experience working with hosted or SaaS platforms, with exposure to multi‑tenant or client‑specific environments.
- Experience supporting Windows‑based applications or server environments.
- A basic understanding of networking concepts such as DNS, VPNs, and secure access, SFTP, and SMTP/mail relay configuration.
- Good troubleshooting skills and a methodical approach to problem solving.
- Clear communication with both technical colleagues and non‑technical users.
- A curious, hands‑on approach — someone who digs into problems and looks for better ways of doing things.
- A willingness to take ownership and grow into a more senior implementation role over time.
Nice to Have
- Experience working with legal, financial services, or regulated customers.
- Basic scripting or automation experience, for example PowerShell.
- Experience supporting system integrations or data imports.
Qualifications
A degree or equivalent experience in IT, Computer Science, or a related discipline is desirable but not essential. Practical experience and the ability to demonstrate real‑world implementation work counts for more.
What Success Looks Like
- Client implementations are delivered smoothly and with good support.
- Data migrations are accurate and well validated.
- Implementation tasks are completed reliably and documented clearly.
- Clients feel supported and prepared during onboarding and go‑live.
- You continue to grow in confidence and responsibility within the implementation function.
We are committed to diversity, equity, inclusion, and equal employment opportunity. Banyan affirms that inequality is detrimental to our global teams, associates, and the communities we serve. We strive for lasting change through our actions. We are an inclusive workplace that values personal merit, qualifications, experience, ability, and performance. We do not discriminate based on race, color, genetic information, creed, national origin, religion, sex, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status, disability, or sexual orientation.
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