IT Configuration and Catalogue Manager

Role Overview

Purpose drives everything we do, ambition fuels our growth, trust builds our foundation, and respect shapes our culture. We invite you to build the future with us. If you’re curious, driven, and ready to leave your mark, this is your invitation to make your next move.

What You Will Do

You’ll own and maintain configuration management and service catalogue processes, policies, and standards in line with ITIL best practice. You’ll lead the design, creation, and management of the CMDB, ensuring it accurately reflects our IT infrastructure, applications, and service dependencies.

Why It Might Be a Fit

We are a values‑led organisation. Our values define our culture and underpin our vision and strategy, guiding how we work through Purpose, Ambition, Respect, and Trust.

Requirements

• Experience with IT Service Catalogue creation
• Significant experience managing a Configuration Management Database (CMDB) and/or IT Service Catalogue in a mature ITSM environment
• Experience with CMDB creation, integrations, discovery tools, or automation workflows, particularly in environments where the CMDB is being built from scratch
• Hands‑on experience with ITSM tools such as Hornbill, ServiceNow or equivalent
• Confidence working with a wide range of technical and non‑technical stakeholders
• Evidence of line‑management experience as you will be responsible for the management and development of Configuration and catalogue analysts

Benefits

• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as private medical insurance, virtual GP, critical illness cover and life assurance cover
• Choice of voluntary benefits including technology scheme, cycle‑to‑work scheme, will‑writing service and others
• Gym membership discounts and a fully equipped on‑site gym open 24/7 in London

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