2606SCM – Senior Claims Manager

About us

We are NHS Resolution, an arms‑length body operating under the Department of Health and Social Care that specialises in claims management, dispute resolution, and knowledge sharing within the NHS.

Main duties of the job

This role involves managing a caseload of complex or high‑value claims for Trusts, GPs, and NHS England, ensuring successful handling and resolution.

What you’ll be doing

• Managing a caseload of complex or high‑value claims on behalf of Trusts, GPs, and NHS England, ensuring successful handling and resolution.
• Working closely with claims function colleagues to deliver fair resolution while ensuring lessons learned are fed into wider NHS safety systems to improve standards of patient care.
• Promoting high technical performance of the team whilst maintaining exemplary customer service, in conjunction with Technical Leader colleagues.
• Promoting high quality standards of case handling to achieve KPIs across the team, consistently meeting or exceeding audit requirements.
• Supporting the technical development of team members in collaboration with Operational and Technical Leads, contributing to their career progression.

What we’re looking for

• Extensive experience in handling clinical negligence claims to a successful conclusion and managing a complex or high‑value caseload while achieving set targets.
• Detailed knowledge of current law relating to clinical negligence claims.
• Demonstrable ability to plan and organise a broad range of complex activities within a claims environment.
• Excellent communication skills, including composing complex correspondence and legal documentation.
• Experience in planning, designing and delivering training to share expert knowledge with claims colleagues.
• Ability to explain highly complex issues to internal and external stakeholders, overcoming barriers to understanding.
• Understanding of NHS Resolution strategic objectives, philosophy and PEER values.

Qualifications

• Degree level or equivalent.
• Recognised postgraduate qualification or equivalent.

Experience

• Substantive personal injury or clinical negligence claims.
• Handling experience or equivalent knowledge and skills.

Benefits

• Competitive salary and benefits package.
• Flexible and family‑friendly working arrangements.
• Opportunities for career growth and development.
• Collaborative and innovative work environment.
• Progressive data‑driven strategies.
• Commitment to diversity, equality, and inclusion.
• Access to the NHS Pension Scheme and a minimum of 27 days annual leave.
• Employee assistance programme, eye care vouchers, blue light card, cycle to work scheme, season ticket loan scheme.

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