Job purpose
To provide credit control and accounting support for various portfolios.
Job Dimensions
Able to download and interrogate data from Qube and extract into Excel.
Key Responsibilities
- All aspects for credit control for various portfolios – emails/letters/calls to customers in arrears
- Providing property managers with debt reports and lists to authorise legal action
- Liaising with solicitors to commence legal action
- Maintaining customer correspondence details and up-to-date records
- Cover for ‘cash inputting’ tasks
- Reporting to client on arrears position as and when requested
- General support within PM accounts
- Card receipts
- Provide debt reports on request to property managers
- Report to clients as and when requested
- Maintaining Qube with ‘take-on’ data for new business
- General ad-hoc support to PM Accounts including taking card receipts and other cash inputting tasks
- Plus any other reasonable tasks that arise resulting from new & existing Property Management instructions
Communications & working relationships
Internal
- Other Finance department employees
- Property Managers within SHW
External
- Tenants
- Clients
Key performance indicators
- Monitoring and control the level of arrears in accordance with KPI’s agreed with the client
- Reporting to Property managers when letters have expired and on a timely basis when requested
- Respond to tenant/client/Property Managers ad hoc requests for information
- Maintain the suspense account in line with RICS guidelines
Knowledge, skills and experience required
- Credit control experience
- Computer literate
- Good communication and persuasion skills
- Ability to prioritise
Equality, diversity and inclusion
SHW is committed to encouraging respect, diversity and inclusion among our workforce and eliminating discrimination. The aim is for our workforce to be representative of all sections of society, and for each employee and client to feel respected in an equitable environment.
Privacy statement
By submitting your application, you acknowledge that your personal data may be shared with other SHW Group subsidiary and affiliate companies in support of this objective. All data will be handled in accordance with applicable data protection legislation and our Privacy Policy, which can be found here: Privacy | SHW
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