THE ROLE
Debenhams is looking for a Senior Account Manager for our Home & Garden departments on our Marketplace team. The role focuses on improving existing partner performance by driving adoption of relevant seller‑focused tools and services, supporting new and existing sellers from launch to success, leveraging various programs and tools. The mission is to make brand partners successful on Debenhams.
YOUR TEAM
You will report directly to the Community Director and will have an associate and assistant reporting to you, with an opportunity for the team to grow. As an established and much‑loved household name, you know all about our high street roots and bricks‑and‑mortar stores. Since 2021, we joined the boohoo group and have transformed into a primarily digital brand. The vision is to be the great British digital department store and make our mark on the international market, becoming the number one destination for fashion, beauty and home. The growing marketplace proposition plays a crucial role in fulfilling this vision, and we need you to support it.
WHAT YOU’LL BE DOING
- Perform diagnosis and identify business levers to grow partner and overall marketplace turnover.
- Build and improve scalable processes and implement them in partner account management daily operations.
- Establish and monitor seller KPIs to ensure strong adoption of Debenhams best practices.
- Develop a personalized approach with key partners to create a better working relationship and position the marketplace as a strategic partner for them.
- Liaise with the business development team to successfully transition sellers from launch to achieving objectives on their 90‑day joint success plan.
- Coordinate seller growth projects across various Debenhams business functions (legal, finance, IT, e‑commerce, B&M) and communicate with internal and external parties, while meeting tight deadlines for high‑visibility projects.
- Contribute to the development of the project delivery team’s methodology, knowledge base, and tools.
- Agree and implement collaborative joint growth plans.
- Manage, train and mentor the team.
WORKING WITH US
We thrive on change, innovation, and pace. To succeed here, you need to love working at pace. It’s relentless, but we love it. Change is a certainty – you need to adapt and be agile. We want you to challenge the status quo, innovate and be open to trying new things. We’re always pushing boundaries. We empower our people, giving them freedom and autonomy to learn and grow in their roles. We’re passionate, agile, creative, and one team.
MORE ABOUT YOU
- Experienced account/brand management professional with previous exposure to marketplaces (ideal) or buying and category management in e‑commerce or consulting background.
- Can‑do entrepreneurial attitude.
- Strong commercial and analytical skills, thriving in fast‑paced dynamic environments.
- Strong interpersonal skills with a history of establishing key partnerships and influencing at senior stakeholder level.
- Team management experience.
- Ideally 5-7 years experience in key account/brand management.
- Ideally experience in the Home and Garden category.
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