Job Identification: 209408
Job Category: Food and Beverage
Job Schedule: Full time
Salary: £31,434/year plus service charge
Benefits
- Salary: £31,434 plus an expected annual service charge of £5,000–£6,000
- Travel perks – 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at Hilton hotels through the Go Hilton travel program
- Employee stock purchase program (ESPP) – invest in Hilton shares at a 15% discount
- Paid parental leave for eligible team members, including partners and adoptive parents
- Personalized caregiving concierge services
- Crisis concierge support during loss events
- Mental health resources – free counselling and support through the Employee Assistance Program (EAP)
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Smart uniform provided
- Free and healthy meals when on duty
Benefits availability may vary depending on the team member’s location and terms and conditions of employment.
Venue – Blue Boar Pub
Situated in the heart of Westminster, the Blue Boar Pub is a modern gastropub with a focus on traditional tavern fare. 300 metres from the Houses of Parliament, the pub is known for warm service and original artwork inspired by political satire.
Typical Day
- Delight guests – bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special.
- Ensure seamless beverage operations – manage all beverage operations for selected banquets and outlets, ensuring top‑tier quality, service, and profitability.
- Drive revenue growth – implement innovative marketing strategies, up‑selling techniques, and promotional initiatives to maximise beverage sales and profit.
- Enhance guest satisfaction and service excellence – support the development and implementation of guest satisfaction strategies, monitor trends, gather feedback, and drive continuous improvement.
- Lead a high‑performing team – supervise and support team members, recruit new talent, monitor development, provide coaching, and foster a positive work environment.
- Uphold regulatory standards – maintain compliance with health, safety, sanitation, and alcohol regulations to ensure guest and team member well‑being.
Daily Duties
- Manage the Pub service to consistently meet high standards.
- Effectively control the flow of customers and interaction between the front and back‑of‑house throughout service.
- Ensure team members maximise all sales opportunities and consistently maintain brand standards with high levels of customer service.
- Handle all customer inquiries in an appropriate and professional manner.
- Accurately manage all transactions during service.
- Manage team member schedules, stock, and wastage levels.
Desired Attributes
A passion for the light and warmth of Hospitality; acting with Integrity; inspiring others through Leadership; belief in Teamwork; a sense of Ownership; and focus on the Now, bringing urgency and discipline to every moment.
Hotel: Conrad London St James, one of Hilton’s three global luxury brands.
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