ServiceNow Technical Architect
Our client, a leading global supplier for IT services, requires ServiceNow Technical Architect to be based at their client’s office in Crawley, UK.
This is a hybrid role – you can work remotely in the UK and attend the Crawley office 2-3 days per week.
This is a 6+ month temporary contract to start ASAP.
Day rate: Competitive Market rate.
As a ServiceNow Technical Architect is responsible for designing, governing, and delivering scalable, high-quality ServiceNow platform solutions that align with business objectives and enterprise architecture standards. They act as the technical authority for ServiceNow implementations, ensuring best practices, platform optimization, and long-term maintainability across projects.
Key Responsibilities
- Define and maintain a scalable, future-ready ServiceNow architecture for global environments.
- Lead architecture/design workshops, gap analysis, and provide technical governance.
- Drive implementation of ServiceNow modules across ITSM Pro, ITOM, ITAM, HRSD, IRM, and Financial Planning.
- Integrate ServiceNow with Active Directory, observability tools, and other enterprise systems.
- Establish and enforce platform governance, design standards, and release management processes.
- Ensure compliance with GDPR, cybersecurity policies, and audit requirements.
- Drive innovation through AI, predictive intelligence, automation, and low-code/no-code capabilities.
- Support Lighthouse implementations as scalable models for global rollouts.
- Collaborate with SIAM, OCM, and IT business units to drive adoption and maturity uplift.
- Lead design authority forums; mentor developers and administrators.
- Provide hypercare support, knowledge transfer, and user training during implementations.
Key Requirements
Essential Skills:
- Proven experience delivering enterprise-scale global ServiceNow transformation programs spanning multi-country rollouts and complex IT landscapes.
- Deep expertise in ITSM Pro, CMDB/CSDM, IRM and end-to-end ServiceNow platform architecture, with demonstrated capability to design scalable and governed enterprise solutions.
- Strong experience defining and implementing CMDB strategy aligned to CSDM, including data model design, life cycle governance, and operationalization at enterprise scale.
- Ability to deliver solution architecture and technical designs strictly aligned to customer-defined platform standards, governance models, and design authority frameworks (HT standards).
- Broader platform/solution architecture for all other ServiceNow outcomes.
- Strong communication, stakeholder management, leadership, documentation, and team collaboration.
Desirable Skills:
- Expertise in multiple ServiceNow modules: ITSM, ITOM, ITAM, HRSD, IRM, Financial Planning.
- Multi-industry enterprise IT operations, cybersecurity, manufacturing, and global service delivery programs.
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