Overview
Join Nottingham City Council Housing Services as an Energy Project Liaison Officer within our Sustainable Energy Team, where you will play a key role in supporting residents through energy improvement projects. Acting as a trusted first point of contact, you will provide clear, accessible information, coordinate enquiries, and ensure customers feel informed and supported throughout project delivery.
Responsibilities
- Act as the first point of contact for residents, tenants and leaseholders.
- Coordinate and manage enquiries, access and refusals.
- Lead consultations, attend events and conduct site visits.
- Collaborate with contractors, internal teams and other stakeholders.
- Monitor contractor liaison performance and coordinate project communications.
- Analyse data, prepare reports and contribute to continuous service improvement.
Qualifications
- Experience working in a pressurised environment, demonstrating initiative and managing competing priorities.
- Strong organisational and prioritisation skills, with the ability to manage workload effectively.
- Excellent interpersonal and communication skills, with the ability to engage a wide range of stakeholders.
- Analytical skills using IT systems (including Microsoft Office) to produce clear, concise reports and support decision‑making.
- Experience or ability to contribute to service improvement and deliver high‑quality, customer‑focused outcomes.
- A flexible and proactive approach, with a willingness to support tenants, leaseholders and services to achieve positive outcomes.
Please demonstrate how you meet these requirements in your CV and supporting documents.
Location
The contracted base is Harvey Road (NG8 3BB). The post holder will be expected to travel to Loxley House (NG2 3NG) and work sites as required.
Benefits
- 26 days annual leave (increasing to 33 days after 5 years of service) plus bank holidays, with the ability to buy additional leave.
- Access to a generous defined benefit pension scheme offering 17.9%.
- Smart working to support work‑life balance.
- Health and wellbeing benefits including access to the Employee Assistance Programme.
- Discounted membership at local sports and fitness centres, cinema, shopping and other leisure activities.
Equal Opportunities Statement
Nottingham City Council is committed to recruiting a diverse and inclusive workforce that reflects the communities we serve. We recruit for diversity and value difference. We particularly want to hear from applicants who are from minority ethnic communities, identify within the LGBTQ+ community, or are disabled. We support flexible working arrangements wherever possible.
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