System Engineer (Wintel)

• Implementation of Windows based infrastructure based on business requirements.
• Ongoing maintenance, security, and availability of Windows based infrastructure based on business requirements.
• Troubleshoot and resolve Windows OS related incidents and problems according to customer processes.
• Perform Root Cause Analysis (RCA) for OS related service problems as part of problem management.
• Liaise with support vendors for maintenance, support or issues resolution.
• Support Windows Server based systems, system software, clustering software and system management agents.
• Assist in analyzing historical usage for tracking and trending by CPU, memory, I/O and storage.
• Implement capacity improvement plan.
• Assist in developing and maintaining the Technical Disaster Recovery Plan. Provide technical support during disaster.
• Execute Technical Disaster Recovery plan during DR and DR drill.
• Setting up and managing Windows Active Directory experience inclusive of managing GPOs and user profiles.
• Setting up and managing Windows Clustering.
• Setting up and managing VMWare hosts (inclusive of VCenters) and virtual machines including all OS platforms (Linux and windows).
• Working knowledge in VMware vSphere 4.x and above.
• Setting up and managing Hyper-V and virtual machines.
• Setting up and managing Net backup and/or BackupExec, including defining backup policies based on industry standards.
• Setting up and managing enterprise-wide Symantec Endpoint Protection Manager, including defining policies based on industry standards.
• Review event logs on a regular basis based on business requirements.
• Manage the server OS patching procedure and security hardening.

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