Senior IT Escalation & RCA Engineer

ITAC Solutions is seeking a Senior IT Support professional based in Birmingham to provide in-depth diagnostics and drive significant improvements. The role entails serving as the final escalation point for IT issues and performing rigorous root cause analysis to implement lasting solutions.

The ideal candidate will have advanced Windows and M365 skills, as well as experience in PowerShell scripting for problem resolution and system enhancements. Offering a competitive salary range of $65,000 to $75,000 DOE.

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