Senior Financials Support Analyst

Job Overview

Superdrug Head Office, Croydon, United Kingdom – hybrid working (2 days work‑from‑home, 3 days office). Hours: 37.5 hrs per week, 09:00‑17:30. Salary: Competitive.

Responsibilities

• Reporting to the Group Manager of European Finance Systems.
• Maintaining effective support to EU Finance functions, liaising across IT functions and external partners on issue resolution.
• Delivering support services that meet or exceed agreed KPIs.
• Providing support for UK Business Units on local Finance applications (Bottomline for invoices, Accurate for bank reconciliation, Experian PTX for payments).
• Coordinating the provision of financial reports and analysis through the EU Finance management team and supporting staff; managing delivery to Corporate Finance.
• Managing acceptance of projects into Business‑as‑Usual support.
• Ensuring European Finance Systems are audit compliant.
• Generating customer‑focused initiatives aligned with finance strategy and driving execution; listening to customers and introducing new ideas to improve service in both online and offline channels.

Qualifications & Experience

• Experienced IT professional with a history of supporting multicounty implementations of Oracle eBusiness Suite R12.
• 5+ years supporting Oracle EBS R12.2 and experience responding to technical incidents.
• Strong technical skills in SQL, PL/SQL, UNIX scripting, Oracle Reports, Oracle Forms, Forms Personalisation; good knowledge of Oracle Applications Development Standards.
• Ability to discuss functional issues with users and a good level of understanding of finance system processes (GL, P2P, AR, FA).
• Experience in ITIL‑based support environment (minimum 2 years).
• Experience of working in a European environment.
• Proficient in MS Excel and Word.
• Support of other finance systems such as Bottomline, Accurate, Experian.
• Ability to use AI tools effectively and critically.

Desirable Skills

• Experience coordinating with external partners and cross‑functional teams.
• Strong communication skills, positive can‑do attitude, self‑starter.
• Leadership ability in managing a team and fostering collaboration.
• Experience with B2B integrations and reporting tools.

Benefits

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays).
• 2 staff discount codes for yourself and a family member or friend; 30% discount on Superdrug own‑brand products in store and online.
• Hybrid working patterns available.
• Company pension matching and bonus.
• Access to Stream – a money‑management app giving you a percentage of your pay as you earn it.
• Unrivalled learning and development programmes.
• Enhanced maternity, shared parental, adoption leave and pregnancy‑loss support; company sick pay.

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