MOTOR CLAIMS TEAM LEADER

MOTOR CLAIMS TEAM LEADER

Location: Liverpool

This motor insurance business has a refreshing attitude towards staff development and customer care. They are currently looking for a First Response Unit Team Leader to join their business and be responsible for all aspects of staff performance management to maximise productivity and output.

Key Responsibilities

• Lead a team of First Notification of Loss Handlers
• Performance management of staff, including quality auditing, absence, holidays, time management, monthly one‑to‑ones, performance reviews, training and development, disciplinary procedure, and staff welfare
• Impart technical knowledge to the team through mentoring and coaching, demonstrating thorough knowledge in indemnity, liability, and validation
• Maximise capture opportunity for service providers delivering the right outcome
• Participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training
• Ensure effective management of inbound call handling philosophies are adhered to

Qualifications

Must have managerial experience ideally in Motor Insurance claims or a closely related area.

Willingness to work flexible shift hours with one Saturday each month.

Benefits

Salary negotiable based on experience, up to £33,000 plus up to £6,000 annual bonus. The role includes a raft of valuable benefits, decent holiday allowance, real progression opportunities and stability with a growing successful insurer.

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