Enforcement Officer
Location: Solihull
Salary: £32,110 – £33,073
A Civil Service pension with an employer contribution of 28.97%.
Immigration Enforcement is responsible for enforcing the government’s immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. It also aims to disrupt the organised criminal groups that exploit the vulnerable for their personal gain.
We’re looking for individuals who thrive in dynamic, high‑pressure environments, are flexible and open to change, demonstrate strong communication and interpersonal skills, and are committed to delivering high‑quality public service.
Job description
Reporting Centres are fast‑paced and require strong organisational and management skills, as well as the ability to make quick, well‑judged decisions. You will deal with a range of offenders, including vulnerable adults.
Key objectives include encouraging voluntary return through meaningful contact, managing a reporting population to drive compliance, and progressing cases towards removal or other appropriate conclusions.
The role involves a fully flexible workforce, delivering duties such as Reporting, Investigations, Operational Support, and administrative functions. Successful candidates will work across all administrative work streams.
We are seeking 12 Offender Managers to join the Reporting Centre team within the Immigration Compliance & Enforcement (ICE) team. The role involves working within the Reporting Centre team and ensuring immigration legislation is enforced.
Key responsibilities
- Offender Management – Conduct face‑to‑face interviews and assist in detention and removal processes, playing a key role in upholding the integrity of the immigration system.
- Customer & Stakeholder Engagement – Represent Immigration Enforcement in front‑facing roles, interacting with customers and internal/external stakeholders, including detention management responsibilities.
- Front Office Operations – Manage the reporting population, handle queries and complaints, provide signposting, allocate cases, and deliver effective interventions.
- Workflow Management – Progress cases to resolution, ensuring timely and accurate decision‑making.
- General Office Duties – Support day‑to‑day operations including inbox management and administrative tasks.
Essential criteria
- Exercise judgement when dealing with operational matters, including situations that may be sensitive or complex, maintaining a professional and measured approach while supporting effective outcomes.
- Engage confidently with a broad range of individuals, using clear communication and appropriate questioning to support understanding and progress interactions effectively.
- Contribute to the delivery of a consistent, high‑quality service by working collaboratively with others and supporting shared objectives within a professional working environment.
- Operate effectively in an environment where demands can change, demonstrating the ability to organise work, respond to shifting priorities, and sustain delivery under pressure.
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