First Line Manager

Do you have strong leadership and management skills? If so, this would be a great opportunity for you!

Apply today to work as a First Line Manager for our client’s large multi-user distribution centre in Doncaster.

The rate of pay is £16.83 per hour.

Hours of work

• 6am to 2pm
• 2pm to 10pm
• 10pm to 6am (for a short period of time)

Your Time at Work

As a First Line Manager your duties include:

General Responsibilities

• To lead and manage a team of warehouse operatives and ensure the smooth running of warehouse operations, ensuring that all warehouse activities are carried out in a safe and efficient manner, while maintaining high standards of quality and service to ensure defined outcomes for the site and the customer(s).

Specific Responsibilities

• In addition to the main duties and responsibilities listed below the First Line Manager will be expected to perform other duties commensurate with their skills and abilities.

Safety

• Ensure that all warehouse activities are carried out in accordance with health and safety.
• Drive a culture where everyone takes personal responsibility for managing the HSSE risks associated with their roles.
• Ensure colleagues, visitors & contractors understand their HSSE responsibilities and are competent to perform their jobs safely, in a way that protects the environment.
• Implement actions to reduce or eliminate health and safety related risks.
• Ensure the team applies the Safety Standards and relevant guidelines.
• Report and investigate incidents within the workplace and respond to or elevate issues of non‑compliance to safety regulations and procedures.

Security

• Support and adhere to the required security measures to protect the site premises, including the safety of personnel, assets and the customer’s product for the required area.
• Highlight and investigate all relevant security risks and support the implementation of identified mitigation, where necessary having proposed mitigation options to your line manager for agreement.
• Ensure there is a managerial presence at site searches when employees are leaving site.
• Adhere to all site security processes and initiatives.

Process framework

• Continuously contribute to the improvement of procedures to better achieve the prescribed outputs.
• Participate in customer, regulatory and internal operational audits as required and work with the team to implement the agreed action plan.

Customer engagement

• Respond to or escape customer issues and recommend solutions.
• Communicate in an open and honest way with our internal and external customers.

Resource Planning

• Manage skills within the operation to ensure efficient utilisation of resources.
• Support with resource planning and management e.g. implement agreed processes to review performance, monitor absence and sickness and address issues within guidelines.
• Identify and elevate training and qualification gaps and conduct/support with induction and technical training for the team when and where applicable.
• Communicate clear operational objectives.

Performance and Conduct Management

• Manage day‑to‑day performance, including achievement of agreed customer KPIs and other internal KPIs (e.g. safety, operational, employee related etc).
• Support recruitment, MPACT, disciplinary (including exit processes) and provide recommendations.
• Conduct performance reviews and recommend performance ratings to your line manager.
• Coach and guide all reportees.
• Monitor performance of people, equipment and processes and highlight areas for improvement.
• Review and manage conduct and performance, ensuring reporting processes and corrective actions for under performance are in place.

Continuous Improvement

• Support senior management to implement continuous improvement activities.
• Support the environmental agenda and continuous improvement activities to increase environmental efficiency.
• Identify areas for improvement within warehouse operations and develop and implement improvement plans.
• Work with cross‑functional teams to identify areas for improvement and implement best practices.
• Monitor and report on the effectiveness of improvement initiatives.
• Continuously review and improve warehouse procedures and processes to ensure maximum efficiency and productivity.
• Promote feedback channels for employees (e.g Performance Dialogue boards, daily briefing sessions, EES).

Our Perfect Worker

Essential skills

• Microsoft Office
• Employment Law knowledge – Basic
• Knowledge of warehouse management systems and inventory control
• Operational Warehouse management skills
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Strong analytical and problem‑solving
• Ability to work under pressure and to tight deadlines
• Knowledge of health and safety regulations and best practices
• Continuous improvement mindset
• Ability to motivate and develop a team of employees.

Desirable skills

• Experience in Bonded Warehouse Systems
• Accreditations related to food safety
• IOSH Managing Safely
• First Aid

Soft skills

• Communication and relationship building at all levels (Customer, HMRC, Auditing Bodies, Management, Operations).
• Ability to lead, direct and motivate

Learning description of the role

• Development of a true understanding of all aspects of running a HMRC bonded / BRC accredited warehouse facility.
• Being able to work effectively with suppliers and service providers such as hauliers, staff agencies, product suppliers and ensure they are to the required standards for business being conducted.
• Understand and apply all our clients’ HSSE and HMRC policies and procedures.
• Develop a detailed understanding of the requirements with regard to detailed warehouse management systems and duty management systems.
• Understand our client’s HR and MPACT / Engagement procedures.
• Learning and development.

Key Information and Benefits

• Earn £16.83 per hour
• Full‑time
• Temp to perm opportunity
• On‑site support from Staffline
• Canteen on site
• Free car parking on site
• Free food + hot drinks
• Good links to public transport
• PPE provided
• Full training providedOpportunities for overtime

Job Ref: 1MLSD

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