Technical Sales Support Engineer

The Role

My client is seeking a Technical Sales Support Engineer with an electrical engineering background to join their team in Milton Keynes. This is an office-based position supporting both customers and the external sales team with technical enquiries, product applications, and engineering solutions. The role would suit someone with a strong electrical engineering background who enjoys problem-solving, technical support, and working closely with both customers and internal teams.

Key Responsibilities

• Provide technical support to customers via telephone and email
• Assist with product selection, application support, and technical enquiries
• Investigate and report on returned products, identifying faults and potential improvements
• Support the introduction and development of new products and solutions
• Conduct market and competitor analysis to support business growth
• Work closely with the sales team to provide technical guidance and application support
• Deliver product training to both customers and internal colleagues
• Support product lifecycle activities, including new product launches and product updates
• Prepare technical reports, documentation, and supporting information where required
• Manage multiple projects and priorities while meeting deadlines

The Candidate

• Degree, HNC or HND qualified in Electrical Engineering or a related discipline
• Previous experience within an engineering, technical support, applications, or customer-facing engineering role
• Strong electrical engineering knowledge with good fault-finding and diagnostic skills
• Experience working with automation systems, PLCs, drives, control systems, or similar technologies would be advantageous
• Able to communicate technical information clearly to both technical and non-technical audiences
• Confident supporting customers via telephone, email, and face-to-face discussions
• Methodical problem solver with strong organisational skills
• Experience producing technical reports and maintaining accurate records
• Able to manage multiple tasks and priorities effectively
• Strong interpersonal skills with a proactive and customer-focused approach

Salary

£40k- £45k plus benefits

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