Business Systems Functional Consultants (2 Roles – CRM & ERP)

Business Systems Functional Consultants (2 Roles – CRM & ERP)Full Time | £59,015 – £68,850 (dependent on experience)OSHQ | Southampton | Hybrid WorkingWho we areWe are Ordnance Survey, Great Britain’s national mapping service and a pioneer in geospatial technology. With over 230 years of trusted data, we empower better decisions, deeper understanding, and meaningful connections to the places we live, move through, and care for.We are currently recruiting for two Functional Consultant roles within our Business Systems team, aligned to:Finance (ERP)Sales & Customer (CRM)These roles are critical to enabling secure, scalable and reliable technology services that underpin our day-to-day operations.Working collaboratively across the organisation, the Business Systems team provides technical leadership, engineering capability and modern platforms that support our strategic goals. Joining us, you will help define the standards, practices and governance that shape how Dynamics 365 is adopted, delivered and evolved across OS.The OpportunityWe are looking for experienced and forward-thinking Functional Consultants to provide leadership and domain expertise across key business capabilities within Dynamics 365.Acting as a trusted advisor, you will shape how platforms are adopted, improved and governed across OS. Working closely with business stakeholders, delivery teams and technical specialists, you will ensure solutions deliver measurable value and align to wider organisational priorities.These roles sit within our Business Systems Centre of Excellence, influencing not just what we deliver, but how we deliver it – strengthening standards, governance and ways of working across the organisation.This is an opportunity to solve complex business challenges, improve processes end-to-end, and influence change through strong functional expertise.SpecialismsFunctional Consultant – Sales & Customer (CRM)You will provide domain expertise across customer engagement and CRM processes within Dynamics 365 Customer Engagement.You will focus on improving customer journeys, enhancing system adoption and ensuring customer-facing solutions align to user needs and business priorities.Functional Consultant – Finance (ERP)You will provide domain expertise across Finance processes within Dynamics 365 Finance & Operations (D365 F&O).You will focus on improving financial processes, strengthening governance, and ensuring systems are stable, scalable and aligned to organisational priorities.What you’ll be responsible forAcross both roles, you will:Provide functional leadership and act as a trusted advisor to business stakeholdersLead functional work packages from design through to business adoptionTranslate business needs into clear functional designs and solution optionsTake a holistic view across processes and domains to identify dependencies and improvementsSupport prioritisation and decision-making through commercial awarenessBuild strong relationships across service leads, delivery teams, users and partnersDrive continuous improvement across processes and system usageFacilitate workshops and communicate effectively with a range of audiencesCoach and mentor analysts and junior consultants to build team capabilityRole-specific expertiseCRM – EssentialExperience working with Customer Relationship Management / Customer Engagement platformsStrong understanding of customer-facing processes (e.g. sales lifecycle, customer service, case management, engagement journeys)Finance – EssentialStrong understanding of core finance processes (e.g. general ledger, accounts payable/receivable, budgeting and financial reporting)Experience working with Dynamics 365 Finance & Operations (D365 F&O) modulesWhat success looks likeAcross both rolesActing as a trusted advisor, influencing decision-making and shaping effective solutionsDelivering high-quality functional designs that enable efficient and predictable deliveryStrong collaboration across Business Systems and wider OS teamsIdentifying and delivering continuous improvement across processes and systemsCRM roleImproved customer journeys, system adoption and user experienceFinance roleImproved financial processes, system stability and governanceOur PrinciplesAt OS, how we work matters just as much as what we deliver. We are guided by three principles, which form part of our assessment process:Clear the path – simplify, remove blockers and enable paceSeek the story – build understanding, challenge assumptions and speak upDo what matters – focus on value and make deliberate decisionsLocation & working patternWe embrace a hybrid working model at OS. You will be based at our Southampton HQ, spending around 50% of your time onsite collaborating with colleagues, alongside flexible remote working.How to applyPlease submit a CV and covering letter, clearly stating which specialism you are applying for (Finance (ERP) or Sales & Customer (CRM)).Applications will be assessed against the relevant role only.#J-18808-Ljbffr…