Library and First Point Officer – Madeley Town Council

Are you ready to join a forward-thinking, community-focused Council? Do you share our passion for delivering high-quality services to local residents?

We’re excited to offer two permanent, part-time opportunities for Library & First Point Officers (16.5 hours per week).

Grade NJC LC1 7-12 (£26,403 to £28,598) pro rata

The position will involve working alternate Saturdays.

Overview

The library service is a valued resource within the community. This role provides a highly customer-focused service to the public. Duties will include:

• Answering general and book-related queries, issuing, discharging and shelving books
• Promoting library stock
• Cash handling
• Promoting & delivering events and activities
• Registering new users
• Helping customers in the use of IT via the public access PCs
• The post holder will also deliver the ‘First Point @’ services provided in the library

Skills & Experience

• Knowledgeable about books, online resources and information on the Council website
• Able to work accurately, at times under pressure
• Able to communicate articulately with a diverse range of library customers
• Able to use good questioning skills to comprehend and meet the needs of library customers
• Able to show initiative and a desire for developing new skills

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