Service Centre Team Leader

Company: SSP
Apply for the Service Centre Team Leader
Location: North East
Job Description:

Join Rail Gourmet – Catered to You and Your Career!

Rail Gourmet UK is seeking a motivated individual to join our team as a Customer Service Team Leader for TransPennine Express (TPE) at Newcastle Stores.

Pay Rate: £15.55 per hour. Hours: Full Time (39 hours).

Shifts: Rotational shifts between 5:30am and 10pm, including weekends.

Applicants must be 18 years or older due to certain responsibilities within the role.

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

As a Customer Service Team Leader you’ll:

  • Oversee efficient loading/unloading of catering equipment and stock from trains.
  • Manage order assembly and maintain precise control over inventory.
  • Ensure strict compliance with Health & Safety/Food Hygiene Regulations.
  • Strategically place products to minimize wastage through effective rotation.

Why join as a Customer Service Team Leader?

At Rail Gourmet, we don’t just offer jobs; we provide dynamic career opportunities with a host of benefits:

  • Discounted meal while on shifts.
  • Employee discounts.
  • Friends and family discount app.
  • Award-winning training, apprenticeships and development programs.
  • Health & wellbeing support.

Please note that if your application is successful, you will be required to complete a DBS check.

Rail Gourmet is proud to be an equal-opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.

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Posted: June 8th, 2026