For informal queries about the role, please contact Sue Horner (Head of Case Management) at Sue.horner@warwick.ac.uk
Flexible Working
We will consider applications for employment on a part‑time or other flexible working basis (e.g. job share), despite the position being advertised as full‑time.
Job Overview
In this exciting moment as we strengthen and professionalise our newly formed Case Management function, you’ll play a pivotal role in delivering fair, robust and high‑quality investigations that support a consistent and trusted employee relations service across the University.
In this role you will lead on a portfolio of complex and sensitive investigations, including staff complaints and grievances, allegations of misconduct, bullying and harassment, discrimination, safeguarding concerns and other high‑risk matters requiring formal investigation. You will be responsible for producing clear, balanced and evidence‑based reports that support fair and timely decision‑making.
You’ll work closely with colleagues across People Partnering, Conduct & Resolution, Legal Services and recognised Trade Unions, ensuring investigations are thorough, compliant and aligned with best practice guidance from bodies such as CIPD, UUK and the OIA. A key part of the role will be supporting quality assurance, strengthening investigative capability across the team, and contributing to continuous improvement in our processes, policies and practice.
This varied and influential role offers the opportunity to shape standards, coach others and contribute to institution‑wide learning. You will be exposed to highly sensitive and complex situations, requiring sound judgement, resilience and a calm, professional approach.
About You
This position would suit an experienced and confident employee relations or higher‑education professional with strong analytical skills, excellent communication, and the ability to operate independently while contributing to a collaborative and supportive team culture. You will be adept at managing competing priorities, maintaining high standards of documentation and compliance, and presenting findings clearly to a range of internal and external stakeholders — including appeal panels and, where required, employment tribunals.
If you are committed to delivering fair, balanced and high‑quality investigations and want to play a key role in strengthening our case management capability we’d love to hear from you.
About the Department
This role lies within the People Partnering team who are supported by the People Operations team and Centres of Excellence including Employee Relations, Talent and Development and Reward.
You’ll join a growing team of dedicated professionals who are constantly looking to improve and provide the best service possible to their stakeholders.
The team is dedicated to enabling colleagues within the institution to achieve their maximum potential and deliver the University’s three pillars: excellence, financial sustainability and rankings and reputation.
About the University
We are a world‑leading research‑intensive university founded in 1965. We are ranked 74th in the world and 9th in the UK. Additionally, 92% of our research is rated world‑leading or internationally excellent.
Find out more about us at warwick.ac.uk/about/.
What we Offer
- An attractive pension scheme.
- 30 days holiday plus University Christmas closure.
- Generous parental/adoption leave policy.
- Onsite childcare facilities.
- Excellent learning and development opportunities.
We recognise the importance of a healthy work/life balance and offer access to flexible working arrangements. We are proud to be a Living Wage employer.
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