About this role
Are you a Customer Service Administrator looking for your next opportunity, or perhaps an experienced Administrator, Customer Support Coordinator or Service Administrator looking for a fresh challenge? Our Customer Service Administrator role with Dawsongroup Truck and Trailer could be exactly what you’ve been looking for, providing a vital link between our customers, operational teams and fleet support functions from our Milton Keynes office.
This is a fully office-based role where you’ll play a key part in delivering exceptional customer service, supporting compliance processes and ensuring customers receive the highest standard of support throughout their journey with us.
- Coordinate compliance documentation to ensure vehicles and trailers are legally compliant before handover to customers
- Monitor and support scheduled maintenance events, ensuring service level agreements are achieved
- Compile and distribute maintenance, compliance and management information reports
- Support customers with breakdowns, replacement vehicles and day-to-day account administration
- Liaise with internal departments to resolve queries and maximise fleet utilisation
About You
You enjoy working in a fast-paced environment where organisation, communication and customer service are at the heart of what you do. You’re someone who takes pride in delivering a great experience and enjoys building positive relationships with customers and colleagues alike.
- Previous experience within a customer service, administration or business support role
- Strong written and verbal communication skills
- Excellent planning, organisation and time management abilities
- Comfortable managing multiple priorities while maintaining attention to detail
- Knowledge of transport, logistics or distribution would be beneficial but is not essential
About Us
Dawsongroup Truck and Trailer is one of the UK’s leading providers of commercial vehicle rental, leasing and contract hire solutions. Operating for over 50 years in asset rental, and over 90 years in business, we continue to help customers build resilience and agility through smarter asset strategies.
- Part of a successful and growing organisation with a strong reputation across the transport sector
- A culture built around integrity, collaboration and customer focus
- Commitment to employee wellbeing, learning and development
- Investment in sustainable and innovative fleet solutions
- Opportunities to work alongside experienced and supportive colleagues
About Your Future
This is an opportunity to develop a long-term career within a business that values commitment, initiative and personal growth. Whether you are looking to build on existing administration experience or develop new skills within the transport sector, we’ll support you every step of the way.
- Internal progression pathways across the UK and internationally
- Funded training and development opportunities
- 2x Life Assurance scheme
- 24 days leave plus your birthday plus bank holidays and up to 10 days extra (time served and purchase scheme)
- Wellbeing and mental health support, cycle to work schemes, seasonal gifts and long-term incentives
Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
If you’re ready to build your career with a business that invests in its people, values your contribution and supports your growth, we’d love to hear from you. Join Dawsongroup Truck and Trailer and discover where your potential can take you. People are our greatest asset.
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