This is an exciting opportunity to join the Emergency Department team as a Patient Flow Assistant. The role supports the Nurse and Consultant in Charge with the safe and timely flow of patients through the department. This is a full‑time position and the team covers a 24/7 period, so please ensure you are able to work a variety of shifts before applying. Working in support of and under the direction of the Emergency Department Nurse in Charge, the assistant will assist in the monitoring and management of patient flow through the department and be responsible for timely and effective management of departmental administrative duties.
Responsibilities
- Ensure that there are up to date plans for all patients > 2 hours.
- Ensure that clerking is up to date in real time.
- Cross reference all patients in the Emergency Department to ensure that all referred patients are on the tracker.
- Accurately input the Bed Booked times.
- Ensure referral times to specialties and specialty outcomes are recorded accurately.
- Ensure coding is completed by a clinician prior to discharge and the patient is removed.
- Gather information prior to each safety huddle and complete the template accurately.
- Monitor and escalat IPS breaches to area leads/clinical staff/nurse in charge and work to support achievement of IPS.
- Liaise with Diagnostic Services.
- Follow up and highlight available clinical reports to clinician/nurse such as CT reports and Lab results.
- Book porters for patient transfers.
- Answer the phone and under the direction of the nurse in charge, respond to or redirect calls as appropriate.
- Contribute towards creating a high performance, continuously improving environment by being proactive in identifying patient pathway delays and highlighting to the necessary team.
The Trust is accredited as a Disability Confident employer, affirming our commitment to equal opportunity for people with disabilities.
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