Frontline Customer Support Specialist (6-Month Contract)

Cyncly is seeking an L1 Support Agent to join our Support team on a 6-month maternity cover basis. This role is crucial in providing high-quality customer support and ensuring a positive experience for customers through effective communication and issue handling.

Key responsibilities include managing customer contacts, performing troubleshooting, escalating complex issues, and maintaining accurate ticket documentation. Ideal candidates will have prior support experience and strong communication skills.

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