Job overview
To support Radiology staff with all aspects of patient bookings. To be the first line of contact for patients, visitors and staff to the department. To perform reception and clerical duties as required supporting the Radiology Department.
Main duties of the job
- Book patients and maintain a record using the in‑house Radiology computer system and local PAS system (training provided), and register new patients on Local PAS and RIS systems.
- Ensure radiology requests are entered into the RIS system in a timely and accurate manner, cross‑indexing with RIS and local PAS system, identifying if a procedure is to go on the diagnostic or planned waiting list.
- Raise requests on the local PAS system for clinic and book clinic appointments accordingly.
- Work with the Trusts electronic request system and ensure all patients are monitored and booked off the electronic request system within the 6‑week diagnostic waiting target or within the planned request date.
- Answer telephone queries from patients, other hospitals, G.P.s, other departments within the hospital or redirect them to the relevant person or take messages as appropriate.
- Escort or direct patients from main waiting area to sub‑waiting areas within the department/hospital as required; attend to any patient requirements whilst they are in the waiting areas.
- Carry out any other duties as may be requested and provide cover during absence of other reception staff within the department.
Person specification
Qualifications
- Good English and numeracy
- Experience in a similar role
Knowledge & nature of experience
- Previous administration experience
- Departmental terminology
- Previous experience in a patient‑focused environment
Professional / Managerial / Specialist knowledge
- Knowledge of Radiology Management System (RIS)
- Knowledge of Schedular
- Knowledge of Radiology Modalities
- Knowledge of EPIC
- Knowledge of PACS
Sponsorship: Visa sponsorship is only available for certain roles in line with current UKVI regulations; applicants should ensure the role meets the criteria for sponsorship before applying.
Reasonable Adjustments: BWC is proud to be a Disability Confident Employer. We actively encourage applications from people with disabilities, long‑term health or mental health conditions and will support reasonable adjustments where possible.
Safeguarding: As a Trust employee you must comply with all legislation and guidance relating to safeguarding children and adults with care and support needs. Report any safeguarding concerns to the Head of Safeguarding; information will be treated confidentially.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community who meet the criteria for the role, irrespective of age, gender identity, disability, race, religion or sexual orientation.
You must have appropriate UK professional registration. The postholder will have access to vulnerable people in the course of their normal duties and, as such, this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and requires a Disclosure to the Disclosure and Barring Service.
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