Customer Service Specialist – Part Time

Customer Service Specialist

Dudley Building Society seeks a dedicated Customer Service Specialist to deliver outstanding service to our members and support the growth of our local branch teams.

Role Overview

The role is part‑time, 21 hours per week on a rotating schedule. Saturday shifts, 9 am–12 pm, may be required.

Responsibilities

• Build and maintain long‑term relationships with new and existing customers, guiding them through key life milestones.
• Engage members in insightful conversations to understand their needs and match suitable products and services.
• Provide excellent customer service: address enquiries, find solutions, and uphold a high satisfaction level.
• Manage till activities and ensure conversations at the counter are maximised.
• Assist customers with account management tasks.
• Collaborate with colleagues across the society to deliver outstanding customer outcomes.
• Contribute to the achievement of branch and corporate targets.
• Support members during key life events using our financial products.
• Engage with local community, businesses, and partners within and outside the branch.

About You

• Experience in a similar role within financial services.
• Passionate about providing strong customer solutions.
• Excited to collaborate with a wider team to deliver the best service.
• Curious and confident in exploring solutions and delving deeper into data.
• Approachable, helpful, and member‑focused, prioritising members and community needs.
• Excellent communication skills, representing the society clearly and concisely.
• Will‑ing to challenge the status quo and push boundaries.
• Flexible to work where members need you most, including split hours across branches.
• Eager to develop knowledge and pursue career growth within the society.

Benefits

• Salary up to £15,834 per year (equivalent £26,390 full‑time) based on experience.
• Basic holiday of 30 days plus bank holidays.
• Flexibility in managing time for milestones such as birthdays, weddings, or moving home.
• Pension contribution of up to 8 % of salary.
• Life assurance of 4 × salary.
• Full private medical insurance.
• Healthcare plan covering dental and optical bills.
• Great career opportunities and opportunities for progression.
• Diversity and inclusion culture that respects and celebrates individuality.

Legal Notice

This role is open to candidates in accordance with equal opportunity employment laws.

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