Customer Service Advisor

We’re looking for a passionate, dedicated Customer Service Advisor to join our team at Mars to help provide exceptional customer service; assist customers with their enquiries, resolve issues, and ensure an excellent shopping experience is key to our brand.

Responsibilities

• Handle customer inquiries and offer 360 assistance with orders, returns, and general product information.
• Develop and maintain an in-depth understanding of our collections and services.
• Resolve queries and ensure solutions are provided in a timely and empathetic manner.
• Ensure all customer feedback and work with internal teams to flag any feedback for quality improvement.
• Work closely with the internal team to offer insight to customers where applicable and ensure a seamless customer experience, 50% discount on all Mars The Label products.

Benefits

• Hybrid working.
• Learning and development opportunities.
• Company social events.
• A supportive environment with career progression and growth.

Qualifications

• Strong verbal and written communication skills.
• Excellent time management.
• An agile problem-solver; able to quickly identify and rectify problems and ensure customer satisfaction.
• Able to quickly learn product and service knowledge.
• Great attention to detail.
• Able to handle complaints and defuse conflicts, turning negative situations into positive outcomes.
• Experience in a similar role is a plus.
• An interest in fashion is a plus.

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