Customer Service Specialist – High-Volume Call Center

Company: Cleveland Division of Police
Apply for the Customer Service Specialist – High-Volume Call Center
Location: Water
Job Description:

The Cleveland Division of Police is hiring a Customer Service Representative for their call center. The position requires expertise in handling customer inquiries and resolving issues regarding utility accounts and services. Candidates should possess strong communication skills, analytical abilities, and an excellent customer service background.

Responsibilities include performing account analysis, managing a high volume of calls, and effectively addressing customer concerns. Candidates with residency in the City of Cleveland may receive additional scoring preference.

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Posted: June 8th, 2026