Company: United Cerebral Palsy of Georgia
Location: Canterbury
Job Description:
Overview
We are recruiting an Installation & Scheduling Coordinator at an expanding company near Canterbury, Kent. The role is responsible for end‑to‑end coordination of service delivery, including installation delivery, engineer planning, scheduling of national deployments, and maintenance response coordination within a fast‑paced environment.
Benefits
- 25 days annual leave plus Bank holidays
- Birthdays Off
- 6 Month Reviews
- Home Broadband
- Regular Office Food Events
- Lunch & Learns with Leadership Team
- Regular Team Socials
- Concessions (Discounted UK Holidays, Sky TV Packages, etc.)
- Perkbox (over 9,000 perks, discounts and benefits)
- Virtual GP Appointments – Dr Care Anywhere
- Vitality Private Medical Insurance
Job Details
- Title: Installation & Scheduling Coordinator
- Location: Near Canterbury, Kent (office‑based, own transport required)
- Salary: £30,000 – £32,000
- Duration: 12‑month FTC
- Hours: Monday to Friday, 9am – 5:30pm
Responsibilities
- Service Delivery & Installation Management
- Own and manage delivery of new customer installations, rollouts, moves, adds, and changes.
- Ensure installations meet defined SLAs, quality standards and customer expectations.
- Maintain visibility of all active jobs, ensuring progress, completion, and closure.
- Engineer Planning & Resource Management
- Plan and coordinate national field engineering resources, including internal engineers and third‑party contractors.
- Optimise engineer utilisation across installations, fault response, maintenance and upgrade works.
- Balance planned work vs reactive demand, aligning priority with SLAs and customer impact.
- Scheduling & Coordination
- Schedule installations, survey visits, maintenance and fault response.
- Manage scheduling tools, workflows and booking processes.
- Ensure efficient routing and geographic clustering of jobs to maximise productivity.
- Dynamically adjust schedules in response to incidents, delays or changing priorities.
- Incident & Maintenance Response
- Oversee coordination of faults, outages and degraded service incidents.
- Mobilise engineering resources rapidly in line with incident severity and SLA commitments.
- Act as escalation point for major service‑impacting issues.
- Maintain communication with operators during incidents, ensuring transparency and confidence.
- Supplier & Contractor Coordination
- Manage performance of third‑party engineering partners and contractors.
- Ensure adherence to SLAs, quality standards, health & safety requirements and address under‑performance when required.
Qualifications
- Proven experience in Service Delivery, Field Operations or Scheduling Management.
- Strong experience managing field engineering teams and high‑volume installation and fault workflows.
- Demonstrable experience operating in a reactive, SLA‑driven environment.
- Strong organisational and coordination skills across multiple concurrent activities.
- Excellent stakeholder and customer communication capability.
EEO Statement
Office Angels is an equal‑opportunities employer. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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Posted: June 8th, 2026