Customer Service Representative

Job Title: Customer Service Representative

Location: Liverpool – Mersey Chambers with Hybrid Working

Salary: £26,938 – £28,609 plus up to £2,000 performance‑related bonus

Working Hours: Hybrid model with a minimum of 3 days in office, flexible with three rotating shift patterns.

• Early Shift: 8:30 am – 5:00 pm
• Mid Shift: 9:00 am – 5:30 pm
• Late Shift: 10:00 am – 6:30 pm
• 1 in 3 Saturdays: 9:00 am – 5:30 pm

What You’ll Be Doing

• Set goals and KPIs, hitting targets to impact team success and potentially increase salary.
• Deliver high‑quality service, consistently meeting and exceeding call audit standards.
• Turn complaints into opportunities, resolving difficult situations with patience, empathy and problem‑solving skills.
• Handle policy queries and changes, acting as the expert for customers needing help with their insurance policies.
• Provide VIP service to all customers, going above and beyond to ensure a positive experience.
• Serve as a brand ambassador, representing the company and its values in every interaction.

What We’re Looking For

• Motivation and drive to provide exceptional service and continuously improve.
• Strong communication skills for phone and webchat, clearly explaining things and making customers feel heard and valued.
• Empathy and patience, handling tricky situations with grace and prioritising customers in need of extra care.
• Goal‑oriented, enjoying challenges and taking pride in hitting targets.
• Attention to detail, ensuring accuracy in managing insurance policies.

Benefits & Development

• Career growth with pay increases and comprehensive training.
• Supportive, friendly team that encourages continuous development.
• Opportunities for limitless learning and career advancement.
• Fun and dynamic work environment with a positive high‑energy vibe.

Ready to Take the Leap?

If you are eager to grow, love helping others, and want to be part of a team that values you, apply today to kickstart your career in insurance.

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